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Columbus, Ohio Full Time Posted: Tuesday, 13 August 2019

City Year Columbus is seeking an Impact Director, who is responsible for the overall management of the day-to-day programmatic operations and achievement of service outcomes. Reporting to the Managing Director of Impact, the Impact Director supervises Impact Managers who directly manage the AmeriCorps members to meet their service goals and have a rewarding year of service.

The Impact Director oversees AmeriCorps member development, ensures a strong service impact, fosters opportunities for member development, and supports the overall efforts of City Year's mission statement. Specifically, they will ensure the right conditions and resources are in place for City Year AmeriCorps members to deliver attendance, behavior, and course performance interventions for off-track students. Impact Directors will also drive strategy to promote the long-term sustainability of the site, fostering strategic relationships at the school house and community level, and serve on the Impact Leadership Team.

Impact Manager Management

  • Develop, manage, and coach Impact Managers through daily contact, site visits to schools, weekly check-ins, beginning of year goal setting and planning, midyear and end of year performance reviews, and professional development opportunities.
  • Provide guidance on meeting monthly, quarterly, and annual Impact goals and administrative deadlines.
  • Facilitate best practice sharing across teams.
  • Support and work with Impact Managers in team leadership and to ensure that corps members are in AmeriCorps compliance.

Service Impact and Evaluation

  • Track Impact Manager's data deliverables, teams' progress, observations, and general service impact.
  • Work with Impact Manager to ensure quality-of, and coaches around, day-to-day service implementation.
  • Regularly observe classroom and out-of-school activities.
  • Support Impact Manager in placing corps members in classroom.

Relationship Management

  • Build and maintain relationships with principal and school liaison and serve as supervisory contact.
  • Ensure Impact Managers are building strong relationships with school site stakeholders.
  • Establish presence during any City Year and/or school crises.
  • Create and oversee neighborhood engagement strategy
  • Develop and advance relationships with specific school district stakeholders to advance service outcomes and remove barriers at the school and district levels.
  • By June formally recommit all existing City Year school partners who meet Conditions for Success thresholds and secure additional City Year partners (as appropriate)
  • Ensure all Service Partner Agreements are signed.

AmeriCorps Member Management, Training, and Development

  • Point for onboarding and offboarding AmeriCorps members.
  • Maintain site's adherence to standards and national programmatic baselines.
  • Meet site retention goal.
  • Meet as needed with Impact Managers and AmeriCorps members regarding team management, accountability and standards issues, and manage disciplinary action regarding AmeriCorps members.
  • Communicate with Impact Managers regarding AmeriCorps member development needs.
  • Work with the Impact Coach, Leadership and Development Director, and Evaluation Manager to develop trainings and training vision.
  • Provide overall support for all AmeriCorps member trainings.

Organizational Initiatives and Site Support

  • Participate as a member of the City Year National Network's Impact Team.
  • Lead on selected network initiatives as needed, such as creating baseline trainings, collateral, and tools, or serving as a leader for special initiatives at City Year's Summer Training Academy.
  • Partner with City Year Columbus' departments and staff through applicant interview process, stakeholder engagement, event, and service day participation and cross-departmental committees as needed to ensure site-wide goals are met.

To succeed in this role, an applicant should have the following competencies:

  • Communication: Understands audience to deliver convincing and well-organized presentations; facilitates effectively to move initiatives forward; uses brand to convey mission and goals; coaches others.
  • Team Leadership: Successfully leads diverse teams of individuals to achieve results; sets vision and appropriately delegates tasks; holds people accountable - proven ability to have tough conversations and to hold staff accountable towards their performance goals.
  • Talent Development: Maintains intellectual capital; shares leadership opportunities; supports talent development and staffing organization-wide; proven success managing diverse teams towards a common goal.
  • Decision Making/Judgment: Understands and manages organizational decision-making, including integration across network/departments; effectively communicates, manages, owns, and champions decisions being implemented.
  • Strategic Thinking and Planning: Develops and translates strategies into objectives, action plans, and measurements that build the capacity of the site/department.
  • External Relationship Development: Takes initiative in establishing new partnerships and external opportunities; ability to secure commitments to organization.


  • Bachelor's degree required; or equivalent work experience.
  • Candidates with a background in education preferred.
  • City Year/AmeriCorps experience is a plus.
  • Sets high expectations for self and others s/he is leading and holds self and team accountable for performance goals.
  • Able to develop diverse talent through performance plans, reviews, and leadership opportunities.
  • Commitment to and experience with community service, national service, and/or the development of young people as leaders.
  • Thrives in diverse, youthful, high energy, entrepreneurial, and fast-changing environment.
  • Ability to work in a fast paced and diverse environment.
  • Excellent communication, interpersonal, analytic, and problem solving skills.
  • Negotiation and third-party mediation skills.
  • Must have reliable means of transportation.

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

Columbus, Ohio, United States of America
City Year
City Year
8/13/2019 4:46:32 PM

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