IT Infrastructure Engineer - 2nd to 3rd Line Support - Nottingham, East Midlands
£45,000pa to £50,000pa + On-Call Allowance + Excellent Benefits Package + Career Development for your Future.
You will report to the Client HQ in Nottingham HQ with Hybrid Working available.
PLEASE NOTE: DBS Check and SC Check as well as a Full Drivers License will be Required for this role.
Key Technical Skills Required:
All Microsoft Technologies including - Azure, Axure AD, Group Policy, O365, Windows Server Genealogy, Windows 10/11, SQL/MySQL, ServiceNow, Inhouse & Remote Devices, Laptops, Printers, Tablets, Android, Apple, VMware and/or Hyper-V, PowerShell, Service Operation Toolset experience (SolarWinds, Service Now etc), Cisco, WAN/LAN Administration including, "especially in a SDWAN/SD Branch".
The Client:
This established and well known Legal company ranked No 1 in the UK for the past 3 years, are seeking an experienced, enthusiastic and challenge orientated IT Infrastructure Engineer with solid 2nd and 3rd IT experience to enhance their IT Infrastructure Engineering Team based in Nottingham, East Midlands.
This client are proud to be tagged as a "Great Place to Work" by current staff and they will offer you an inclusive, collaborative atmosphere to develop your skills as part of a thriving team with opportunities to be grasped for your future.
In this role you will work in an Infrastructure Engineering Team of 5 x Infrastructure Engineers and report into the Head of IT, this role is to work 5 days per week and the role requirements are:
Requirements for this Role:
- Ensure the on-going operational efficiency of all aspects of the firms IT systems
- Knowledge, and demonstrable experience, of WAN/LAN administration including, especially in a SDWAN/SD Branch configuration
- Demonstrable knowledge of maintaining a virtualised/cloud server environment
- Strong Active Directory domain administration including Azure, Azure AD and Microsoft O365 platforms
- Experience of PowerShell would be highly advantageous
- Extensive use of the most appropriate monitoring tools to proactively uphold the health and stability of the infrastructure
- Provide 2nd Line diagnosis and resolution of Infrastructure incidents and service requests
- To maintain server operating systems and to support network connectivity across multiple sites
- Use trend analysis to prevent future problems and increase availability
- Access software updates, drivers, knowledge bases, and FAQ resources to aid in problem resolution and update knowledge bases with new identified fixes.
- Be responsible for roadmap reporting on a chosen manufacturer
- To undertake any other tasks reasonably required while performing the job, as set out by the Head of Infrastructure
Essential Technical Requirements:
- All Microsoft Technologies including - Azure, Axure AD, Group Policy, O365
- Windows Server Genealogy
- Microsoft Desktop, Windows 10/11, SQL/MySQL, ServiceNow
- Inhouse & Remote Devices, Laptops, Printers, Tablets, Android, Apple
- VMware and/or Hyper-V, PowerShell, Service Operation Toolset experience (SolarWinds, Service Now etc)
- Cisco, WAN/LAN Administration including, "especially in a SDWAN/SD Branch".
- Wi-Fi, Networking - LAN WAN, Remote Connectivity
- Experience of IT Infrastructure troubleshooting
- Experience with hardware break/fix including Mobiles, Laptops/Desktops/Handheld Devices & Peripherals
- Microsoft Windows 10/11 and Office 365
- Meeting Room, TV, Media and Conferencing Equipment
Highly Desired Skills:
- Holding any Technical Certifications, MCSE, VMware/VCP, Cisco, Fortinet etc
- Understanding of ITIL service management processes
- Knowledge of ITIL processes experience of working within an ITIL environment
General:
- Ensure you comply with the IT organisation requirements, processes, procedures and policies.
- Share knowledge and expertise with others, coaching and supporting team members as required.
- Perform other duties as assigned by your line manager.
- Providing specialist support to staff and teams within the firm.
- Assist with systems integrations and testing
- Maintaining knowledge items to ensure that they are current, relevant and valid.
- Ensure that all activities are performed at a consistently high standard with minimal risk to the firm, and that opportunities to improve services and processes are identified and actioned.
Rise above your peers and call John McManus at Experis IT today for more information
